The website www.klinon.com is an online store owned by Integrity Business and Trade IKE, a Greek company located in Ekali, Ikarias 8, 14578, Greece. General Commercial Registry (G.E.MI.) No: 158427101000.
While browsing this website, please consult the following terms of use and make sure that you agree with them as they are the policy of the store. By entering any transaction or communication with our store, it automatically means that you have fully accepted the terms of use.
MODIFICATION OF THE PRESENT TERMS
We reserve the right to review and amend these Terms at any time.
At the time you order products from us or use this website, you are subject to our, at that time, valid policies, Terms of Use and Privacy Policy. In case of any modification of those policies, Terms of Use or Privacy Policy, required by law or governmental authority, such modification will apply to orders placed by you even prior to the modification.
If you have any questions in relation to the Terms or the Data Protection Policies you may contact us via e-mail at hello@klinon.com
COMPANY INFORMATION
- Name of company: Integrity Business and Trade IKE
- Legal representative: Tsakonas Georgios
- VAT number: 801521493
- Tax office: Kifisias
- General Commercial Registry (G.E.MI.) No: 158427101000
- Registered office: Ekali, Ikarias 8, 14578, Greece
INTELLECTUAL PROPERTY RIGHTS
The website www.klinon.com is the official website of the company with the distinctive title KLINON. All the content of the web pages posted by KLINON including images, graphics, photographs, drawings, texts and products are the intellectual property of KLINON and are protected by the relevant provisions of Greek law, European law and international conventions. KLINON’s names, images, logos and distinctive features are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, the appearance and display of the above content on the website www.klinon.com
PRODUCT AVAILABILITY
All orders of products are subject to availability. In this regard, in the event of supply difficulties or depletion of product stocks after you placed an order and we sent you an Order Confirmation e-mail, we reserve the right to inform you of similar products of equal or superior quality and value that you may order. If you do not wish to order such similar products, we will refund to you the full amount you may have paid including any delivery charge.
PRODUCT WITHDRAWAL – WEBSITE CONTENT
We reserve the right to withdraw any product from this website at any time and/or remove or edit any material or content on this website. We shall have no liability to you or to any third party for the withdrawal of any products from this website or for the removal or editing of any material or content on this website or for the inability to process or accept an order.
DISPATCH AND DELIVERY OF PRODUCTS
Our store cooperates with the courier company “Speedex” for domestic orders and with the company “Fedex Express Greece” for international orders. At this time we serve only countries of the European Union. In case of any purchase request from any other country, please notify us your interest via e-mail at hello@klinon.com in order to inquire whether we can accomodate your interest. The delivery of the products is carried out to the address that the customer has stated that he wishes his purchases to be delivered at the stage of placing his order.
TIME AND COST OF DELIVERY
- For deliveries within Attica: Delivery within 3 working days with delivery charge 4,99€.
- For deliveries to mainland Greece, outside Attica: Delivery within 5 working days with delivery charge 4,99€.
- For deliveries to Greek islands: Delivery within 5 – 7 working days with a delivery charge of 4,99€.
- For deliveries to EU Countries: Delivery within 10 working days with a delivery charge of 19,99€.
Shipping costs are FREE for purchases over €99 in Greece and over €199 in EU countries.
The above mentioned delivery times may be extended during holiday seasons or other periods of increased demand. Our company does not bear responsibility for any delay by the Courier Company.
METHODS OF PAYMENT
Bank Deposit/Transfer
- Bank: Eurobank
- Account number : 0026.0404.11.0200501622
- IBAN: GR3802604040000110200501622
- Beneficiary: Integrity Business and Trade IKE
In case of Bank Deposit, please send promptly the respective proof of payment to the email of our company hello@klinon.com since receipt of the proof of payment by our Company is a prerequisite to hand over the order to the Courier Company for delivery. Also it is necessary to include the order number in the reason of payment.
Debit/credit/prepaid card/digital wallet
- Cards: Visa, Mastercard, American Express, Maestro, Bancontact, JCB, Discover & Diners Club.
- Digital Wallets: Apple Pay, Google Pay, Samsung Pay, Paypal, Paypal Pay Later, Viva Wallet & MobilePay Online.
The payment process is completed directly through the security system of VIVA payments, in full compliance with all security requirements.
In case of any other desired payment method you can contact us via e-mail at hello@klinon.com, in order to investigate whether we can accommodate your wish.
RETURN POLICY
Right of withdrawal/money refund
In case you wish to exercise your right of withdrawal, it is possible to return the products of your order (either the entire order or individual products but only if they have been priced separately) within 14 calendar days from the date you received the product. Following the product return there will be a refund of the respective amount paid.
After the period of 14 calendar days, no products can be returned. For any product returns the respective purchase receipt is required.
The corresponding amount paid refund will be executed using the same payment method you used for the initial transaction, minus delivery costs (if they applied). The delivery charges of returning the products are borne by the customer, accoring to the pricing list of the partner courier company.
Any money refunds will be executed within 10 working days of receipt of the returned products by our Company. In case of bank transfer you must indicate the bank account you wish to receive the refund. Any bank charges are borne by the customer.
It is explicitely stated that in order to complete the money refund process, the returned product(s) must be in perfect condition, unused, with no damage, deterioration, handling, or processing (washing, ironing etc.). In case any damage, deterioration, handling or processing is noticed, no money refund is possible and the product(s) will be returned back to the customer.
The right to withdraw from the contract is exercised in writing, by completing the special withdrawal form provided in the packaging and including it together with the returned products, or by completing the form and sending it to the email of our company hello@klinon.com – you can also find the withdrawal form here.
Change of product
It is possible to change the products of your order (either the entire order or individual products but only if they have been priced separately) with other products available in our store. Any product change request must be placed within 14 calendar days from the date of receipt of the product. After the 14 calendar days, products cannot be exchanged. A purchase receipt is required for product exchange.
It is explicitely stated that in order to carry out any product change, the product(s) under request to be changed, must be in perfect condition with no damage, deterioration, handling, or processing (washing, ironing etc.). In case any damage, deterioration, handling or processing is noticed, no product change is possible.
In case you wish to exchange a product, please contact us via email at hello@klinon.com, in order to assist you with the necessary process to be followed. In the event of a product change, the delivery costs will be borne by the customer.
Defective products – incorrect delivery
In the event you believe that the product you ordered has a defect or that it does not correspond to your order, you must contact us immediately and in any case within 14 calendar days of receipt of the product, via email at: hello@klinon.com, describing in detail the product and its defect, and we will give you instructions on the necessary process to return it.
You must return the product together with the purchase receipt. When we receive the returned product, we will carefully examine it and will inform you via email within a reasonable time, confirming the defect or the inconsistency with the order, in which case you are entitled either to a money refund or replacement with the same or comparable product of equal value available in our store, whichever is your preference.
The money refund or product replacement will be made as soon as possible and, in any event, within 14 calendar days from the day we confirm by email that you are entitled to a money refund or product replacement. In case of a refund, the amount paid will be refunded in full, including delivery charges and any other reasonable costs you may have incurred in returning the product. Your statutory rights under the applicable legislation are not affected.
CANCELLATION
In case you have placed your order and you wish for any reason to cancel it, please contact us immediately via email at: hello@klinon.com. The cancellation of the order can be done within 24 hours and provided that it has not been delivered to the partner courier company.
CONTACT
Applicable law requires that some of the information or updates we send you must be in written form. By using our website, you agree that written communication with us will be in electronic form only. Any and all communication will be performed via e-mail from and to the address hello@klinon.com or via information notices posted on our website.
For contractual purposes, you agree to this electronic form of communication and acknowledge that all contracts, notices, information and other communications we provide to you electronically, comply with any legal requirement that such communications must be in writing. This condition does not affect your statutory rights.
JURISDICTION – APPLICABLE LAW
The use of our website and the contracts for the purchase of products through it are governed by Greek law.
The Courts of Athens are competent for the resolution of any dispute.
