ORDER SHIPPING

At this time, for destinations outside Greece we serve only countries of the European Union.

For shipments within Greece, we collaborate with the courier company “Speedex”. Shipping is free for orders over €59. For orders under €59, the shipping cost is €4.99 for delivery in Greece.

For shipments outside Greece to European Union countries, we collaborate with the courier company “Fedex Express Greece”. Shipping is free for orders over €199. For orders below, the shipping cost is €19.99.

For shipments to other countries outside EU, please contact us at hello@klinon in order to investigate whether we can accommodate your interest.

 

DELIVERY TIME

After the order is completed and the payment is confirmed, the products are delivered to the collaborating courier company and are shipped within the following times:

  • Attica: within 3 working days
  • Mainland Greece, outside Attica: within 5 working days
  • Greek islands: within 5 – 7 working days
  • EU Countries: within 10 working days

Delivery times may be extended in periods of increased demand. Our Company does not bear any responsibility for delays created by the courier company.

 

RETURN POLICY

We understand that sometimes you may need to return a product. Below you may find our return policy:

 

RETURN PERIOD

You have the right to return any products purchased within 14 calendar days from the date you received the product, followed by a refund of the respective amount paid, provided the products are in perfect condition, unused, with no damage, deterioration handling or processing (washing, ironing etc.). The refund will be executed using the same payment method used for the initial order.

 

CHANGE OF PRODUCT

Alternatively to money refund,  it is also possible in case of product return, to exchange the returned product with another product available in our store.

In both above cases (money refund or product change), any money transfer fees and delivery charges are borne by the customer.

To request a product return you can complete the special form provided in the packaging and send it to us, either together with the returned products, or via e-mail at hello@klinon.com. You can also download the return form here.

 

DEFECTIVE PRODUCTS – INCORRECT DELIVERY

If the return is due to our error, such as receiving a defective product or an incorrect order, you can return the product to us and we will either refund you in full or replace the problematic product(s), covering also the shipping cost for the return, provided that we will confirm the defect or inconsistency. You can use the product return process as described above. Please contact us at hello@klinon.com to inform you about the process and to assist you further if needed.

 

CANCELLATION

Order cancellation can be made within 24 hours of submission, provided your order has not been handed over for shipping to the collaborating courier company. Contact us immediately via email at: hello@klinon.com